Lubricant

With money, of course . And whichever method you choose, you pay safely anyway.

• iDEAL: via the trusted online payment environment of your bank
• Credit card (Visa, Mastercard, American Express, Maestro) : the amount is reserved and only debited after your item has been delivered
• Klarna Afterpay (With Klarna Afterpay you only pay after you have received the item)
• Quick checkout (choice of Apple Pay or Google Pay).
• Ban contact

Yes! You can pay with Klarna Afterpay. With this you only have to pay after you have received the item (within 14 days)!

We will refund you immediately after we have processed your return. We have processed most returns within 5 working days after they have been sent back. How quickly the money will then be in your account depends on your payment method:

• iDEAL or pay afterwards with Klarna: within 3 working days
• Credit card: within 5 working days

We will refund you immediately as soon as we have processed the cancellation. How quickly the money will then be in your account depends on your payment method:

• iDEAL: within 3 working days
• Postpay: you don't have to pay anymore
• Credit card: the reservation will be canceled after 3 days.

• If we haven't received payment, we'll help you remember.

In 3 easy steps:                 

1. Put an item in your shopping cart and go to order.

2. Check your order and fill in your contact details. This includes the address, delivery date, contact details and name.

3. Complete by paying. This is possible with one of all the payment methods offered.

Is your order in your account? Then it worked.

If you ordered more than 1 hour ago and you have not received a confirmation and there is nothing in your account, please contact us. And don't worry: if money has been debited, we will automatically refund you.

No. To protect your data, an order can no longer be changed. If your order has not yet been shipped, you can cancel it.

We will gladly solve this for you! You can share a complaint about one of our products or services with us by sending an email to info@toys-hub.nl We will always respond to all messages as quickly as possible.

Return conditions:

For Toys Hub articles there is always a return period of 14 days after receipt. After this, the item must be received by us within 14 days after pre-notification of the return. The return period starts on the day you receive the item.  

The item is in good condition without signs of wear and is in the original packaging.

NB! Due to hygiene reasons, the following items cannot be returned if the seal is broken:

• All sex toys including vibrators and dildos
• Condoms, tablets, lubricants, massage agents and creams

The above items can only be returned if the item appears to be defective. We request that you notify Toys Hub of a defect as soon as possible after discovery.

We can answer that briefly and forcefully: no! Returns are always free with us.

You can send an email to info@toys-hub.nl with the subject 'Return order number' and state why you want to return the item. We will take care of the rest for you!

Of course! We guarantee that when you buy an item at Toys Hub, you are purchasing one that is in good condition and will continue to function perfectly under normal use. Therefore, a warranty period of 2 years applies to all items! As long as you do not use a product as a stool, it will naturally remain covered by the statutory warranty. If an issue arises within 2 years, you can contact us and we will resolve it together with you. In most cases, this will involve repairing the product, and in some cases, you will receive a completely new item. This is all determined in consultation!

Your invoice or proof of purchase is also your proof of warranty. So keep it in your email!

Within the warranty conditions and warranty period, we will repair your item for free. Even outside the warranty conditions, we will not leave you out in the cold. We will repair your item for a fee, but we will first give you an estimate of the costs. This way, you can decide whether you want to have the item repaired or not. We are happy to think along with you!