{"id":391,"date":"2022-05-04T22:00:39","date_gmt":"2022-05-04T22:00:39","guid":{"rendered":"https:\/\/toys-hub.nl\/?page_id=391"},"modified":"2025-01-24T11:33:19","modified_gmt":"2025-01-24T10:33:19","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/toys-hub.nl\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div id=\"gap-96817331\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-96817331 {\n  padding-top: 130px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:190%;color:rgb(255, 255, 255);\">Preguntas frecuentes<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n<div class=\"row\"  id=\"row-144405780\">\n\n\n\t<div id=\"col-1970816951\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-4100087811\" class=\"text\">\n\t\t\n\n<h3>DESPACHO &amp; <br \/>ENTREGA<\/h3>\n\t\t\n<style>\n#text-4100087811 {\n  color: rgb(255,255,255);\n}\n#text-4100087811 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1718700053\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3101890164\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3101890164-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-ontvang-ik-een-bestelling?\" aria-expanded=\"false\" aria-controls=\"accordion-3101890164-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 tan r\u00e1pido recibir\u00e9 un pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3101890164-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3101890164-label\">\n\t\t\t\n\n<p>\u00a1R\u00e1pido! Nada es tan importante como el tiempo de entrega. Es por eso que puedes ver cu\u00e1ndo entregaremos el art\u00edculo antes de realizar el pedido. Los art\u00edculos que est\u00e1n inmediatamente en stock normalmente se entregan al siguiente d\u00eda laborable. Est\u00e9 atento a su Track &amp; Trace para obtener la informaci\u00f3n m\u00e1s actualizada. \u00bfOrden\u00f3 antes de las 9 p. m.? \u00a1Enviado hoy!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3576416321\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3576416321-label\" class=\"accordion-title plain\" href=\"#accordion-item-wordt-een-bestelling-gratis-bezorgd?\" aria-expanded=\"false\" aria-controls=\"accordion-3576416321-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfSe entrega un pedido gratis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3576416321-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3576416321-label\">\n\t\t\t\n\n<p>S\u00ed, su pedido se entregar\u00e1 de forma gratuita en todos los Pa\u00edses Bajos. Para env\u00edos a B\u00e9lgica cobramos 2,95 euros en gastos de env\u00edo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2491013510\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2491013510-label\" class=\"accordion-title plain\" href=\"#accordion-item-welke-bezorgopties-zijn-er?\" aria-expanded=\"false\" aria-controls=\"accordion-2491013510-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 opciones de entrega hay?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2491013510-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2491013510-label\">\n\t\t\t\n\n<p>Enviamos tu paquete con DHL.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-126691206\" class=\"accordion-item\">\n\t\t<a id=\"accordion-126691206-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-vind-mijn-bestelling-niet-met-track-&#038;-trace,-wat-nu?\" aria-expanded=\"false\" aria-controls=\"accordion-126691206-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>No puedo encontrar mi pedido con Track &amp; Trace, \u00bfahora qu\u00e9?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-126691206-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-126691206-label\">\n\t\t\t\n\n<p>\u00a1Haces clic m\u00e1s r\u00e1pido de lo que la empresa de entrega podr\u00eda procesar! Su c\u00f3digo Track &amp; Trace estar\u00e1 disponible a partir del d\u00eda siguiente.<\/p>\n<p>Si este no es el caso, puede enviar un mensaje a trav\u00e9s de nuestra p\u00e1gina de contacto.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-132371234\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1385937585\">\n\n\n\t<div id=\"col-1929423171\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3686004871\" class=\"text\">\n\t\t\n\n<h3>PAGO<\/h3>\n\t\t\n<style>\n#text-3686004871 {\n  color: rgb(255,255,255);\n}\n#text-3686004871 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-341202497\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2931534709\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2931534709-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-kan-ik-betalen?\" aria-expanded=\"false\" aria-controls=\"accordion-2931534709-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo pagar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2931534709-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2931534709-label\">\n\t\t\t\n\n<p>Con dinero claro\u00a0<img decoding=\"async\" title=\"gui\u00f1o\" src=\"https:\/\/cdn.ckeditor.com\/4.9.2\/full\/plugins\/smiley\/images\/wink_smile.png\" alt=\"gui\u00f1o\" \/>. Y sea cual sea el m\u00e9todo que elijas, pagas de forma segura.<\/p>\n<ul>\n<li><strong>ideal:<\/strong>\u00a0a trav\u00e9s del entorno de pago en l\u00ednea confiable de su banco<\/li>\n<li><strong>Tarjeta de cr\u00e9dito (Visa, Mastercard, American Express, Maestro):<\/strong>\u00a0el importe se reservar\u00e1 y solo se cargar\u00e1 despu\u00e9s de que se haya entregado el art\u00edculo<\/li>\n<li><strong>Pago posterior de Klarna\u00a0<\/strong>(Con Klarna Afterpay solo paga despu\u00e9s de haber recibido el art\u00edculo)<\/li>\n<li><strong>pago r\u00e1pido<\/strong>\u00a0(elecci\u00f3n de Apple Pay o Google Pay).<\/li>\n<li><strong>Bancontacto<\/strong><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3550305190\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3550305190-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-altijd-achteraf-betalen?\" aria-expanded=\"false\" aria-controls=\"accordion-3550305190-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo pagar siempre despu\u00e9s?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3550305190-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3550305190-label\">\n\t\t\t\n\n<p>\u00a1S\u00ed! Puedes pagar con nosotros con Klarna Afterpay. \u00a1Esto significa que solo tendr\u00e1 que pagar despu\u00e9s de haber recibido el art\u00edculo (dentro de los 14 d\u00edas)!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3271702546\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3271702546-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-word-ik-terugbetaald-na-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-3271702546-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 tan r\u00e1pido recibir\u00e9 un reembolso despu\u00e9s de las devoluciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3271702546-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3271702546-label\">\n\t\t\t\n\n<p>Le reembolsaremos inmediatamente despu\u00e9s de haber procesado su devoluci\u00f3n. Procesamos la mayor\u00eda de las devoluciones dentro de los 5 d\u00edas h\u00e1biles posteriores a su devoluci\u00f3n. La rapidez con la que el dinero estar\u00e1 en su cuenta depende de su m\u00e9todo de pago:<\/p>\n<ul>\n<li><strong>iDEAL o paga despu\u00e9s con Klarna<\/strong>: dentro de 3 d\u00edas h\u00e1biles<\/li>\n<li><strong>Tarjeta de cr\u00e9dito<\/strong>: dentro de 5 d\u00edas h\u00e1biles<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-491519614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-491519614-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-word-ik-terugbetaald-na-annuleren?\" aria-expanded=\"false\" aria-controls=\"accordion-491519614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 tan r\u00e1pido me reembolsar\u00e1n despu\u00e9s de cancelar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-491519614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-491519614-label\">\n\t\t\t\n\n<p>Le reembolsaremos inmediatamente una vez que hayamos procesado la cancelaci\u00f3n. La rapidez con la que el dinero estar\u00e1 en su cuenta depende de su m\u00e9todo de pago:<\/p>\n<ul>\n<li><strong>ideal<\/strong>: dentro de 3 d\u00edas h\u00e1biles<\/li>\n<li><strong>Paga despu\u00e9s<\/strong>: ya no tienes que pagar<\/li>\n<li><strong>Tarjeta de cr\u00e9dito<\/strong>: la reserva ser\u00e1 cancelada despu\u00e9s de 3 d\u00edas.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4167884955\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4167884955-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-heb-een-betalingsherinnering-gekregen,-wat-nu?\" aria-expanded=\"false\" aria-controls=\"accordion-4167884955-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>He recibido un recordatorio de pago, \u00bfy ahora qu\u00e9?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4167884955-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4167884955-label\">\n\t\t\t\n\n<ul>\n<li>Si no hemos recibido el pago, le ayudaremos a recordarlo.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-455104540\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1567463862\">\n\n\n\t<div id=\"col-1509427339\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3898519839\" class=\"text\">\n\t\t\n\n<h3>ORDEN<\/h3>\n\t\t\n<style>\n#text-3898519839 {\n  color: rgb(255,255,255);\n}\n#text-3898519839 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1098582004\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3504057076\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3504057076-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-bestel-ik-iets-bij-toys-hub?\" aria-expanded=\"false\" aria-controls=\"accordion-3504057076-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo hago un pedido de Toys Hub?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3504057076-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3504057076-label\">\n\t\t\t\n\n<p>En 3 sencillos pasos:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n<p>1. Coloque un art\u00edculo en su carrito de compras y vaya a realizar pedidos.<\/p>\n<p>2. Consulta tu pedido y rellena tus datos de contacto. Esto incluye la direcci\u00f3n, fecha de entrega, datos de contacto y nombre.<\/p>\n<p>3. Completa pagando. Esto es posible con uno de todos los m\u00e9todos de pago ofrecidos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3731806991\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3731806991-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-mijn-bestelling-gelukt,-want-ik-heb-geen-bevestiging-gehad?\" aria-expanded=\"false\" aria-controls=\"accordion-3731806991-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfMi pedido fue exitoso porque no recib\u00ed confirmaci\u00f3n?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3731806991-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3731806991-label\">\n\t\t\t\n\n<p>\u00bfEst\u00e1 tu pedido en tu cuenta? Entonces funcion\u00f3.<\/p>\n<p>Si realiz\u00f3 su pedido hace m\u00e1s de 1 hora y no ha recibido una confirmaci\u00f3n y no hay nada en su cuenta, cont\u00e1ctenos. Y no te preocupes: si te han cargado dinero, te lo reembolsaremos autom\u00e1ticamente.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-81261892\" class=\"accordion-item\">\n\t\t<a id=\"accordion-81261892-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-de-bestelling-die-ik-al-geplaatst-heb-nog-wijzigen?\" aria-expanded=\"false\" aria-controls=\"accordion-81261892-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfA\u00fan puedo cambiar el pedido que ya hice?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-81261892-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-81261892-label\">\n\t\t\t\n\n<p>No. Para proteger sus datos, un pedido ya no se puede ajustar. Si tu pedido a\u00fan no ha sido enviado, puedes cancelarlo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-410285211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-410285211-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-heb-een-klacht.-wat-kan-ik-doen?\" aria-expanded=\"false\" aria-controls=\"accordion-410285211-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Tengo una queja. \u00bfQu\u00e9 puedo hacer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-410285211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-410285211-label\">\n\t\t\t\n\n<p>\u00a1Estamos felices de resolverlo por usted! Puede compartir una queja sobre uno de nuestros productos o servicios con nosotros enviando un correo electr\u00f3nico a info@toys-hub.nl. Siempre responderemos a todos los mensajes lo m\u00e1s r\u00e1pido posible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-734147915\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-813160215\">\n\n\n\t<div id=\"col-2060260272\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3603014239\" class=\"text\">\n\t\t\n\n<h3>DEVOLUCIONES<\/h3>\n\t\t\n<style>\n#text-3603014239 {\n  color: rgb(255,255,255);\n}\n#text-3603014239 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1279172586\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1874242925\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1874242925-label\" class=\"accordion-title plain\" href=\"#accordion-item-mag-ik-mijn-artikel-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-1874242925-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo devolver mi art\u00edculo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1874242925-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1874242925-label\">\n\t\t\t\n\n<p><strong>Condiciones de devoluci\u00f3n:<\/strong><\/p>\n<p>Para los art\u00edculos de Toys Hub siempre existe un plazo de devoluci\u00f3n de 14 d\u00edas despu\u00e9s de la recepci\u00f3n. Despu\u00e9s de esto, debemos recibir el art\u00edculo dentro de los 14 d\u00edas posteriores a la notificaci\u00f3n de la devoluci\u00f3n. El plazo de devoluci\u00f3n comienza el d\u00eda que recibes el art\u00edculo.\u00a0\u00a0<\/p>\n<p>El art\u00edculo est\u00e1 en buen estado sin signos de uso y en su embalaje original.<\/p>\n<p><strong>\u00a1N\u00d3TESE BIEN! Por motivos de higiene, no se podr\u00e1n devolver los siguientes art\u00edculos si el precinto est\u00e1 roto:<\/strong><\/p>\n<ul>\n<li>Todos los juguetes sexuales, incluidos vibradores y consoladores.<\/li>\n<li>Preservativos, pastillas, lubricantes y productos y cremas para masajes.<\/li>\n<\/ul>\n<p>Los art\u00edculos anteriores solo se pueden devolver si el art\u00edculo resulta defectuoso. Le solicitamos que informe un defecto a Toys Hub lo antes posible despu\u00e9s de descubrirlo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2138828272\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2138828272-label\" class=\"accordion-title plain\" href=\"#accordion-item-moet-ik-betalen-bij-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-2138828272-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfTengo que pagar por las devoluciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2138828272-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2138828272-label\">\n\t\t\t\n\n<p>Podemos responder a eso sucintamente: \u00a1no! Las devoluciones son siempre gratuitas con nosotros.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2599033166\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2599033166-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-retourneer-ik-mijn-artikelen?\" aria-expanded=\"false\" aria-controls=\"accordion-2599033166-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo devuelvo mis art\u00edculos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2599033166-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2599033166-label\">\n\t\t\t\n\n<p>Puede enviar un correo electr\u00f3nico a info@toys-hub.nl con el asunto &quot;N\u00famero de pedido de devoluci\u00f3n&quot; e indicar por qu\u00e9 desea devolver el art\u00edculo. \u00a1Nosotros arreglaremos el resto por ti!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-839787997\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1106335624\">\n\n\n\t<div id=\"col-1533673787\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3758842929\" class=\"text\">\n\t\t\n\n<h3>REPARACI\u00d3N Y GARANT\u00cdA<\/h3>\n\t\t\n<style>\n#text-3758842929 {\n  color: rgb(255,255,255);\n}\n#text-3758842929 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-839160774\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1499344781\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1499344781-label\" class=\"accordion-title plain\" href=\"#accordion-item-heb-ik-garantie-op-mijn-artikelen?\" aria-expanded=\"false\" aria-controls=\"accordion-1499344781-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfTengo garant\u00eda sobre mis art\u00edculos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1499344781-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1499344781-label\">\n\t\t\t\n\n<p>\u00a1Naturalmente! Le garantizamos que comprar\u00e1 un art\u00edculo de Toys Hub que est\u00e9 en buenas condiciones y que seguir\u00e1 funcionando bien en condiciones de uso normal. \u00a1Se aplica un per\u00edodo de garant\u00eda de 1 a\u00f1o a todos los art\u00edculos! Mientras no utilices un producto como taburete, por supuesto seguir\u00e1 estando dentro de la garant\u00eda legal. Si surge alg\u00fan inconveniente dentro de 1 a\u00f1o, puedes contactarnos y lo solucionaremos junto contigo. En la mayor\u00eda de los casos, se tratar\u00e1 de una reparaci\u00f3n del producto y, en algunos casos, recibir\u00e1 un art\u00edculo completamente nuevo. \u00a1Todo esto se determina previa consulta!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1865878920\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1865878920-label\" class=\"accordion-title plain\" href=\"#accordion-item-wat-is-het-garantiebewijs-van-mijn-artikel?\" aria-expanded=\"false\" aria-controls=\"accordion-1865878920-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es el certificado de garant\u00eda de mi art\u00edculo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1865878920-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1865878920-label\">\n\t\t\t\n\n<p>Su factura o comprobante de compra tambi\u00e9n es su prueba de garant\u00eda. \u00a1As\u00ed que mantenlo seguro en tu correo electr\u00f3nico!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-941768254\" class=\"accordion-item\">\n\t\t<a id=\"accordion-941768254-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-een-reparatie-gratis?\" aria-expanded=\"false\" aria-controls=\"accordion-941768254-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfLa reparaci\u00f3n es gratuita?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-941768254-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-941768254-label\">\n\t\t\t\n\n<p>Repararemos su art\u00edculo de forma gratuita dentro de las condiciones y el per\u00edodo de garant\u00eda. Incluso fuera de las condiciones de garant\u00eda, no le dejaremos abandonado. Repararemos su art\u00edculo por una tarifa, pero primero le proporcionaremos una estimaci\u00f3n de los costos. De esta manera podr\u00e1s determinar si deseas reparar el art\u00edculo o no. \u00a1Estamos felices de pensar junto con usted!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-391","page","type-page","status-publish","hentry"],"acf":{},"rank_math_title":"Veelgestelde Vragen (FAQ) | Toys Hub","rank_math_description":"Bekijk onze FAQ voor antwoorden op je vragen over verzending, retouren, betalingen en meer. Alles wat je wilt weten over shoppen bij Toys Hub!\r\n\r\n","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","_links":{"self":[{"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/pages\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/comments?post=391"}],"version-history":[{"count":0,"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/pages\/391\/revisions"}],"wp:attachment":[{"href":"https:\/\/toys-hub.nl\/es\/wp-json\/wp\/v2\/media?parent=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}