{"id":391,"date":"2022-05-04T22:00:39","date_gmt":"2022-05-04T22:00:39","guid":{"rendered":"https:\/\/toys-hub.nl\/?page_id=391"},"modified":"2025-01-24T11:33:19","modified_gmt":"2025-01-24T10:33:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/toys-hub.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"gap-1525042669\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1525042669 {\n  padding-top: 130px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:190%;color:rgb(255, 255, 255);\">FAQ<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n<div class=\"row\"  id=\"row-1616511634\">\n\n\n\t<div id=\"col-650775081\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/delivery-van.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1067661897\" class=\"text\">\n\t\t\n\n<h3>DISPATCH &amp; <br \/>DELIVERY<\/h3>\n\t\t\n<style>\n#text-1067661897 {\n  color: rgb(255,255,255);\n}\n#text-1067661897 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-26216026\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1901085191\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1901085191-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-ontvang-ik-een-bestelling?\" aria-expanded=\"false\" aria-controls=\"accordion-1901085191-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How quickly will I receive an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1901085191-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1901085191-label\">\n\t\t\t\n\n<p>Fast! Nothing is as important as the delivery time. That is why you can see when we will deliver the item before you order it. Items that are in stock are usually delivered the next business day. Keep an eye on your Track &amp; Trace for the most up-to-date information. Ordered before 9 p.m.? Shipped today!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2688426006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2688426006-label\" class=\"accordion-title plain\" href=\"#accordion-item-wordt-een-bestelling-gratis-bezorgd?\" aria-expanded=\"false\" aria-controls=\"accordion-2688426006-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is an order delivered for free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2688426006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2688426006-label\">\n\t\t\t\n\n<p>Yes, your order will be delivered for free within the Netherlands. For deliveries to Belgium we charge 2.95 euros in shipping costs.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-527768025\" class=\"accordion-item\">\n\t\t<a id=\"accordion-527768025-label\" class=\"accordion-title plain\" href=\"#accordion-item-welke-bezorgopties-zijn-er?\" aria-expanded=\"false\" aria-controls=\"accordion-527768025-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What delivery options are there?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-527768025-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-527768025-label\">\n\t\t\t\n\n<p>We send your package with DHL.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1176749210\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1176749210-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-vind-mijn-bestelling-niet-met-track-&#038;-trace,-wat-nu?\" aria-expanded=\"false\" aria-controls=\"accordion-1176749210-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I cannot find my order with Track &amp; Trace, what now?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1176749210-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1176749210-label\">\n\t\t\t\n\n<p>You click faster than the delivery company could process! Your Track &amp; Trace code is available from the next day.<\/p>\n<p>If this is not the case, you can send a message about this via our contact page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1961868007\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1436594175\">\n\n\n\t<div id=\"col-1303580844\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/credit-card.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-752004193\" class=\"text\">\n\t\t\n\n<h3>PAYMENT<\/h3>\n\t\t\n<style>\n#text-752004193 {\n  color: rgb(255,255,255);\n}\n#text-752004193 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-405092114\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3744048160\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3744048160-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-kan-ik-betalen?\" aria-expanded=\"false\" aria-controls=\"accordion-3744048160-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I pay?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3744048160-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3744048160-label\">\n\t\t\t\n\n<p>With money, of course\u00a0<img decoding=\"async\" title=\"wink\" src=\"https:\/\/cdn.ckeditor.com\/4.9.2\/full\/plugins\/smiley\/images\/wink_smile.png\" alt=\"wink\" \/>. And whichever method you choose, you pay safely anyway.<\/p>\n<ul>\n<li><strong>iDEAL:<\/strong>\u00a0via the trusted online payment environment of your bank<\/li>\n<li><strong>Credit card (Visa, Mastercard, American Express, Maestro) :<\/strong>\u00a0the amount is reserved and only debited after your item has been delivered<\/li>\n<li><strong>Klarna Afterpay\u00a0<\/strong>(With Klarna Afterpay you only pay after you have received the item)<\/li>\n<li><strong>Quick checkout<\/strong>\u00a0(choice of Apple Pay or Google Pay).<\/li>\n<li><strong>Ban contact<\/strong><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2127552529\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2127552529-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-altijd-achteraf-betalen?\" aria-expanded=\"false\" aria-controls=\"accordion-2127552529-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I always pay afterwards?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2127552529-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2127552529-label\">\n\t\t\t\n\n<p>Yes! You can pay with Klarna Afterpay. With this you only have to pay after you have received the item (within 14 days)!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3101028634\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3101028634-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-word-ik-terugbetaald-na-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-3101028634-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How soon will I be refunded after returning?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3101028634-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3101028634-label\">\n\t\t\t\n\n<p>We will refund you immediately after we have processed your return. We have processed most returns within 5 working days after they have been sent back. How quickly the money will then be in your account depends on your payment method:<\/p>\n<ul>\n<li><strong>iDEAL or pay afterwards with Klarna<\/strong>: within 3 working days<\/li>\n<li><strong>Credit card<\/strong>: within 5 working days<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3484398031\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3484398031-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-snel-word-ik-terugbetaald-na-annuleren?\" aria-expanded=\"false\" aria-controls=\"accordion-3484398031-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How soon will I be refunded after cancelling?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3484398031-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3484398031-label\">\n\t\t\t\n\n<p>We will refund you immediately as soon as we have processed the cancellation. How quickly the money will then be in your account depends on your payment method:<\/p>\n<ul>\n<li><strong>iDEAL<\/strong>: within 3 working days<\/li>\n<li><strong>Postpay<\/strong>: you don&#039;t have to pay anymore<\/li>\n<li><strong>Credit card<\/strong>: the reservation will be canceled after 3 days.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-542849084\" class=\"accordion-item\">\n\t\t<a id=\"accordion-542849084-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-heb-een-betalingsherinnering-gekregen,-wat-nu?\" aria-expanded=\"false\" aria-controls=\"accordion-542849084-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have received a payment reminder, what now?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-542849084-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-542849084-label\">\n\t\t\t\n\n<ul>\n<li>If we haven&#039;t received payment, we&#039;ll help you remember.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-146567208\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-167219895\">\n\n\n\t<div id=\"col-645867063\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/grocery-store.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2393817528\" class=\"text\">\n\t\t\n\n<h3>ORDER<\/h3>\n\t\t\n<style>\n#text-2393817528 {\n  color: rgb(255,255,255);\n}\n#text-2393817528 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-141072185\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2801555203\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2801555203-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-bestel-ik-iets-bij-toys-hub?\" aria-expanded=\"false\" aria-controls=\"accordion-2801555203-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I order something from Toys Hub?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2801555203-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2801555203-label\">\n\t\t\t\n\n<p>In 3 easy steps:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n<p>1. Put an item in your shopping cart and go to order.<\/p>\n<p>2. Check your order and fill in your contact details. This includes the address, delivery date, contact details and name.<\/p>\n<p>3. Complete by paying. This is possible with one of all the payment methods offered.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3966211154\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3966211154-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-mijn-bestelling-gelukt,-want-ik-heb-geen-bevestiging-gehad?\" aria-expanded=\"false\" aria-controls=\"accordion-3966211154-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was my order successful because I didn&#039;t receive a confirmation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3966211154-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3966211154-label\">\n\t\t\t\n\n<p>Is your order in your account? Then it worked.<\/p>\n<p>If you ordered more than 1 hour ago and you have not received a confirmation and there is nothing in your account, please contact us. And don&#039;t worry: if money has been debited, we will automatically refund you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1085294740\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1085294740-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-de-bestelling-die-ik-al-geplaatst-heb-nog-wijzigen?\" aria-expanded=\"false\" aria-controls=\"accordion-1085294740-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I still change the order I have already placed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1085294740-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1085294740-label\">\n\t\t\t\n\n<p>No. To protect your data, an order can no longer be changed. If your order has not yet been shipped, you can cancel it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3719497064\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3719497064-label\" class=\"accordion-title plain\" href=\"#accordion-item-ik-heb-een-klacht.-wat-kan-ik-doen?\" aria-expanded=\"false\" aria-controls=\"accordion-3719497064-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have a complaint. What can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3719497064-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3719497064-label\">\n\t\t\t\n\n<p>We will gladly solve this for you! You can share a complaint about one of our products or services with us by sending an email to info@toys-hub.nl We will always respond to all messages as quickly as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-373016431\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1121783629\">\n\n\n\t<div id=\"col-1212356711\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/return-box.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-518920774\" class=\"text\">\n\t\t\n\n<h3>RETURN<\/h3>\n\t\t\n<style>\n#text-518920774 {\n  color: rgb(255,255,255);\n}\n#text-518920774 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1585650188\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3747613608\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3747613608-label\" class=\"accordion-title plain\" href=\"#accordion-item-mag-ik-mijn-artikel-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-3747613608-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return my item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3747613608-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3747613608-label\">\n\t\t\t\n\n<p><strong>Return conditions:<\/strong><\/p>\n<p>For Toys Hub articles there is always a return period of 14 days after receipt. After this, the item must be received by us within 14 days after pre-notification of the return. The return period starts on the day you receive the item.\u00a0\u00a0<\/p>\n<p>The item is in good condition without signs of wear and is in the original packaging.<\/p>\n<p><strong>NB! Due to hygiene reasons, the following items cannot be returned if the seal is broken:<\/strong><\/p>\n<ul>\n<li>All sex toys including vibrators and dildos<\/li>\n<li>Condoms, tablets, lubricants, massage agents and creams<\/li>\n<\/ul>\n<p>The above items can only be returned if the item appears to be defective. We request that you notify Toys Hub of a defect as soon as possible after discovery.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1745407718\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1745407718-label\" class=\"accordion-title plain\" href=\"#accordion-item-moet-ik-betalen-bij-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-1745407718-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay when returning?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1745407718-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1745407718-label\">\n\t\t\t\n\n<p>We can answer that briefly and forcefully: no! Returns are always free with us.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-500144089\" class=\"accordion-item\">\n\t\t<a id=\"accordion-500144089-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-retourneer-ik-mijn-artikelen?\" aria-expanded=\"false\" aria-controls=\"accordion-500144089-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I return my items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-500144089-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-500144089-label\">\n\t\t\t\n\n<p>You can send an email to info@toys-hub.nl with the subject &#039;Return order number&#039; and state why you want to return the item. We will take care of the rest for you!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1964126495\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-2143180480\">\n\n\n\t<div id=\"col-2068105866\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-400x400.png 400w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-280x280.png 280w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-12x12.png 12w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-300x300.png 300w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield-100x100.png 100w, https:\/\/toys-hub.nl\/wp-content\/uploads\/2024\/12\/shield.png 512w\" sizes=\"(max-width: 400px) 100vw, 400px\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3431102159\" class=\"text\">\n\t\t\n\n<h3>REPAIR &amp; WARRANTY<\/h3>\n\t\t\n<style>\n#text-3431102159 {\n  color: rgb(255,255,255);\n}\n#text-3431102159 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1567351747\" class=\"col faqcss medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2145121826\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2145121826-label\" class=\"accordion-title plain\" href=\"#accordion-item-heb-ik-garantie-op-mijn-artikelen?\" aria-expanded=\"false\" aria-controls=\"accordion-2145121826-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have a warranty on my items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2145121826-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2145121826-label\">\n\t\t\t\n\n<p>Naturally! We guarantee that you will purchase an item from Toys Hub that is in good condition and will continue to work fine under normal use. A warranty period of 1 year applies to all items! As long as you do not use a product as a stool, it will of course remain within the legal warranty. If any inconvenience arises within 1 year, you can contact us and we will solve it together with you. In most cases this will be a repair of the product and in some cases you will receive a completely new item. This is all determined in consultation!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3440273053\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3440273053-label\" class=\"accordion-title plain\" href=\"#accordion-item-wat-is-het-garantiebewijs-van-mijn-artikel?\" aria-expanded=\"false\" aria-controls=\"accordion-3440273053-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the warranty certificate for my item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3440273053-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3440273053-label\">\n\t\t\t\n\n<p>Your invoice or proof of purchase is also your proof of warranty. So keep it in your email!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4281945184\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4281945184-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-een-reparatie-gratis?\" aria-expanded=\"false\" aria-controls=\"accordion-4281945184-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a repair free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4281945184-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4281945184-label\">\n\t\t\t\n\n<p>Within the warranty conditions and warranty period, we will repair your item for free. Even outside the warranty conditions, we will not leave you out in the cold. We will repair your item for a fee, but we will first give you an estimate of the costs. This way, you can decide whether you want to have the item repaired or not. We are happy to think along with you!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-391","page","type-page","status-publish","hentry"],"acf":{},"rank_math_title":"Veelgestelde Vragen (FAQ) | Toys Hub","rank_math_description":"Bekijk onze FAQ voor antwoorden op je vragen over verzending, retouren, betalingen en meer. Alles wat je wilt weten over shoppen bij Toys Hub!\r\n\r\n","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","_links":{"self":[{"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/pages\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/comments?post=391"}],"version-history":[{"count":0,"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/pages\/391\/revisions"}],"wp:attachment":[{"href":"https:\/\/toys-hub.nl\/en\/wp-json\/wp\/v2\/media?parent=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}